Crucial Aspects of Management Communication

• Talking
  • How will you know if everyone is receiving the information?
  • How can you check?
  • What are good ways of disseminating information?
  • When is it most important to be sure of your communication?
• Listening
  • Actually listening
  • Being seen to be listening
• Making Decisions
  • Consultation
  • Responsibility
  • Consulting, listening, but deciding against
    • "But if you really listened, you'd have to agree"
    • Valuing other points of view
    • Being seen to value other points of view
• Change
  • Introducing it
    • Why change?
    • Tempting to "make your mark"
    • If it ain't broke...
  • Facilitating it
    • Value what's already happening
      • You're working really hard, but...
      • You're doing really well, but...
      • Never: you're doing it all wrong.
  • Evaluating it
    • Did it work?
    • Was everyone being it?
    • Could you have made it work better?
    • Could other people have made it work better?
    • What else could you have done to change your staff's attitudes?

Back to cse1304 notes index | Previous Page

Copyright ©; Monash University, Semester 1 2005