Conflict Resolution - Basic Steps
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Take your time to respond
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Don't be afraid to think before answering
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Don't be pushed into something - ask for time to think it over
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Find out as much as you can before committing yourself
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Stay focussed on your goals
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Think carefully about the arguments presented to you
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Are they relevant?
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Are they reasonable?
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Are they accurate?
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Are they your problem?
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Semester 1 2005