Conflict Resolution - Basic Steps

• Take your time to respond
  • Don't be afraid to think before answering
  • Don't be pushed into something - ask for time to think it over
  • Find out as much as you can before committing yourself
• Stay focussed on your goals
• Think carefully about the arguments presented to you
  • Are they relevant?
  • Are they reasonable?
  • Are they accurate?
  • Are they your problem?