Lecture 21 - Cultural Differences and Management

• Conflict
• Affection
• Greetings
• Decisions
• Management

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Cultural Aspects of Conflict

• Different ways to handle conflict:
  • Direct confrontation
  • Indirect (stepping around the problem)
  • Conciliatory
  • Assertive
  • Compromise
  • Acquiescence
• Approach depends on cultural issues - what's important?
  • Saving face?
  • Preserving authority?
  • Preserving peace?
  • Winning?
  • ...?

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Cultural Aspects of Showing Affection

• Different acceptable ways of showing affection
  • Eye contact
  • Smiling
  • Hand shake
  • Hug
  • Holding hands
  • kissing on the cheek
  • kissing on the mouth
  • Verbal endearments
• Different cultures find different things acceptable
• Different cultures interpret things differently

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Cultural Aspects of Greetings

• Touch or no touch?
• Bowing?
• Direct eye contact, or look at the floor?
• Hand shake? Which hand?
• Verbal formalisms: some societies strictly formal

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Cultural Aspects of Decisions - How do they get made?

• Consensus
• Majority
• Authority

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Crucial Aspects of Management Communication

• Talking
  • How will you know if everyone is receiving the information?
  • How can you check?
  • What are good ways of disseminating information?
  • When is it most important to be sure of your communication?
• Listening
  • Actually listening
  • Being seen to be listening
• Making Decisions
  • Consultation
  • Responsibility
  • Consulting, listening, but deciding against
    • "But if you really listened, you'd have to agree"
    • Valuing other points of view
    • Being seen to value other points of view
• Change
  • Introducing it
    • Why change?
    • Tempting to "make your mark"
    • If it ain't broke...
  • Facilitating it
    • Value what's already happening
      • You're working really hard, but...
      • You're doing really well, but...
      • Never: you're doing it all wrong.
  • Evaluating it
    • Did it work?
    • Was everyone being it?
    • Could you have made it work better?
    • Could other people have made it work better?
    • What else could you have done to change your staff's attitudes?

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Copyright ©; Monash University, Semester 1 2005