Sentence Classifier for Helpdesk Emails

Links

References

  • Cohen, W. W., Carvalho, V. R. and Mitchell, T. M. (2004). Learning to classify email
    into "Speech Acts", Proceedings of EMNLP, Association for Computational Linguistics,
    Barcelona, Spain, pp. 309 - 316. [link]
  • Hastie, T. and Tibshirani, R. (1998). Classification by pairwise coupling, Advances in
    Neural Information Processing Systems
    , Vol. 10, The MIT Press. [link]
  • Ko, Y., Park, J. and Seo, J. (2002). Automatic text categorization using the importance of sentences, Proceedings of the 19th International Conference on Computational Linguistics, Vol. 1, Association for Computational Linguistics, pp. 1 - 7. [link]
  • Marom, Yuval and Zukerman, Ingrid. (2005). Towards a framework for collating help-desk responses from multiple documents, KRAQ'05: IJCAI Workshop on Knowledge And Reasoning For Answering Questions, Edinburgh, Scotland. [link]
  • Zhou, L., Ticrea, M. and Hovy, E. (2004). Multi-document biography summarization,
    Proceedings of Empirical Methods in Natural Language Processing, pp. 434 - 441. [link]

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Required Programs

Copyright © Anthony, 2006